You can now enter your meter readings online. Just click here.
The City of Jackson is supplied natural gas by Minnesota Energy Resources. The City of Jackson and the Federated Rural Electric Association provide electric service in the area.
The City of Jackson requires all new customers to contact City Hall to establish an account prior to use of City utilities. Suitable space must be provided for the City to install and maintain facilities on the customer’s premise and provide access at all reasonable times for construction, operation, maintenance, repair, replacement, or inspection of the City’s utility facilities. The City has the right to remove branches or limbs of trees to protect lines, facilities and property of the utilities.
Services and Application Process
The City of Jackson provides electrical, water, and sewer. Residential garbage and recycling service is provided through an independent contractor but is billed on the City Utility bills. Utilities Applications are available at City Hall. Most Owners/Managers of rental properties also have Utilities Applications available.
The City Utility bill includes charges for electricity, water, sewer, and garbage and recycling collection. Sales tax is added to charges for electricity, garbage, and commercial water use. Other line items that you may see on your bill may include balance forward, miscellaneous charges for having your meter read, reconnection charges, or NSF check charges.
City utility bills are mailed the last working day of the month, usually for services provided two months prior. Payment is due to the City by the 15th day of the following month. A late charge of 5% of the total amount due is added to late paying accounts.
Utilities are billed after usage is recorded. You will not receive a bill the first month that you have service. If you move out of Jackson, you will receive your final bill after you have moved. When you receive the final bill usually depends on whether you move before or after the 15th day of the month.
The City also has an email address where you can submit your water and electric meter readings. The email address is: email@example.com
Deposits and Refunds
The City of Jackson requires a deposit or satisfactory credit report for utility service for all new accounts or connections. A deposit is also required for established customers that have been delinquent two (2) times within a six (6) month period. If the Owner/Manager of a rental unit has contracted with the City for those services to your unit, a deposit is not required.
A satisfactory credit report is a letter or fax  from an applicant’s most recent utility provider indicating “on time” utility payments for the past twelve months, or  from an applicant’s financial institution confirming that the applicant has not issued any dishonored checks in the past twelve months or, if no checking account, has had 12 months of “on time” loan payments.
Utility service deposits will be refunded when a customer has had twelve consecutive “on time” payments. The City will pay interest on the deposit(s) with the refund(s).
The required deposit for residential utilities service is determined by the type of heat being utilized.
Electric Heat Non-Electric Heat
Deposit $300 $200
Deposits for new, non-residential use customers is the greater of $200 or an amount equal to the actual two (2) maximum monthly bills for service at that premise within the previous twelve (12) months.
City Utility customers are required to read their own water and electric meters on a monthly basis. If you have trouble locating or reading your meter, please contact City Hall. If the application is for a rental unit, please verify with the Owner/Manager who is to be responsible for reading the utility meters for that rental unit.
Record the electrical and water meter readings on the back of the Utility bill in the space provided. Meter readings can also be called or emailed to City Hall. If meter readings are not included one month, City Staff will estimate the readings. However, if meter readings are not included the following month, the City will read the meters and will charge $15 for that service.
Disconnection and Reconnection
Utility services may be disconnected with notice for the following reasons:
Utility services may be disconnected without notice for the following reasons:
If service has been disconnected by the City, service will be reconnected after the customer has taken corrective action and has made satisfactory arrangements for payment of all fees and/or deposits.
If you wish to dispute any or all of your City Utility bill, you may do so by contacting City Hall in person, by phone, or by written notice prior to the proposed disconnection date. If a satisfactory resolution is not found, you may request a hearing before the City Utility Commission by contacting City Hall.
80 West Ashley Street
Jackson, MN 56143
Hours: Monday through Friday 7:30AM to 4:30 PM (except holidays)
Waste Management (Residential Garbage Service)
Phone: (800) 833-9596